1. What are "Included Minutes"?

Push-To-Talk

1. How do I set up my Push to Talk contact lists?
2. What happens when I receive a regular voice call while using Push to Talk?
3. What happens when I receive a Push to Talk call while on a regular voice call?
4. If I call someone who is not in my contact list, how many digits of the mobile telephone number do I enter to make a successful Push to Talk call?
5. What is an Alert Call?
6. What is a Barge Call?
7. What is a Contact?
8. What is a Contact List?

1. How do I set up my Push to Talk contact lists?
You can manage your contact lists on the Verizon Wireless Push to Talk Contact Management website. You can access this website directly at www.vzwpushtotalk.com.

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2. What happens when I receive a regular voice call while using Push to Talk?
While you are using your Push to Talk service, you will not be interrupted if another person tries to call you. Incoming regular voice calls will go directly to your voice mail and will be in your call log. You will not notice a change during your Push to Talk call.

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3. What happens when I receive a Push to Talk call while on a regular voice call?
Your voice call will not be interrupted. You will not receive any indicators that you missed a Push to Talk call. The person who tried to call you using Push to Talk will receive a message indicating that you were unavailable.

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4. If I call someone who is not in my contact list, how many digits of the mobile telephone number do I enter to make a successful Push to Talk call?
You should enter in the person's entire 10 digit mobile number (the 3-digit area code and the 7-digit mobile number). If you add a 1 before the area code, or only dial the 7 digits (forgetting the area code), the call will not complete.

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5. What is an Alert Call?
The tactful method by which a user can contact another Push to Talk recipient without barging-in and automatically speaking. The recipient's phone plays an audible tone and displays a message indicating someone wants to speak with them.

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6. What is a Barge Call?
The method by which someone receives a Push to Talk call by hearing an audible tone immediately followed by the voice of the originator.

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7. What is a Contact?
Any one individual assigned by a Push to Talk user via the Push to Talk website. Only other Push to Talk users may be added as contacts.

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8. What is a Contact List?
A directory located within the phone that includes all Push to Talk contacts that have been established by the user. Only other Push to Talk contacts appear in this directory.

1. I hear static.
2. I hear cross-talk (another person's conversation).
3. I get a fast busy signal.
4. My phone does not power on.
5. I'm getting feedback (an echo or "squelch") whenever I talk on my phone.
6. I can't place and/or receive calls.
7. My phone hasn't been ringing lately.
8. When I use my wireless phone, people can hear me, but I can't hear them.

1. I hear static.
Check your battery. There may be enough power to attempt a call, but not enough power to locate the signal. If you are in a vehicle where you can't charge your battery, plug in your VPC (Vehicle Power Charger).

Constant Static
Your phone may have a defective antenna; or Electronic devices are in operation nearby (microwave, blender, power saw); or Recent (unchecked) problems with your phone may also be culprits. If you constantly experience static and poor reception, your phone may be damaged. Bring it in to the nearest retail representative and we will be happy to help you. Find a Verizon Wireless Store near you.

Static only in certain areas
You could be in a poor reception area; try fully extending your antenna to improve reception. Check the antenna strength indicator in your phone's display window. If you are only getting one or two bars, move to another location. There may be nothing you can do if you stay in a poor reception area, such as a valley, or building basement. If you own an analog phone, you can improve reception while in your car with a car kit.

Just recently started hearing static
Severe weather (such as lightening) or other electrical interferences can affect reception, create static and negatively impact cell site operation.

Intermittent static
Check your antenna. Your antenna must either be completely pushed in or fully extended for proper reception. Anything in between can cause static or result in dropped calls.

Tired of static?
An alternative to static is to upgrade to one of our digital phones. This will eliminate the static you receive and provide added features you cannot get with our traditional analog service. Some advantages to our digital service include; clear audio, fewer dropped calls, and longer battery life. Your nearby Verizon Wireless Store representatives can help you select the phone for you.

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2. I hear cross-talk (another person's conversation).
Occasionally with our analog service this will happen. However, if you notice this occurring in the same location call *611, a free call from your wireless phone, so we can investigate the problem. Tell the customer service representative where this occurred. Be as specific as possible (cross streets, etc.).
Concerned about the privacy of your wireless conversations? Get Digital.

Digital provides the technology for a more secure conversation.

Unlike many other wireless phone companies, Verizon Wireless lets you use your digital phone just about anywhere. Why? Verizon Wireless provides both digital and analog service. With Verizon Wireless digital phone service, you stay in touch - even if you travel outside a Verizon Wireless Digital Service Area, our service automatically changes from digital to analog when needed. When you return to your Verizon Wireless Digital Service Area, you switch back to digital mode.

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3. I get a fast busy signal.
There are several things that may be causing this problem. You could be in an area that requires a Personal Identification Number (PIN) as a fraud protection measure. To receive a PIN you can call *611, free from your wireless phone.
If you're using an analog phone and it's rush hour, a fast busy could also mean that the network is temporarily busy. Try your call again in a couple of minutes.

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4. My phone does not power on.
There are a host of reasons as to why you may not be able to power on your phone. In many cases it is the result of the battery or an additional power source, such as a cigarette lighter adapter.

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5. I'm getting feedback (an echo or "squelch") whenever I talk on my phone.
Turn down the volume. In some cases your microphone can hear your ear piece (this is especially true for hands-free car kits). Adjusting your volume to a lower setting should help.

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6. I can't place and/or receive calls.
There are four things to look for:
Your phone's power must be turned on.
The NO SVC light must be off.
You may need to enter your PIN while roaming in certain cities.
Your phone may be disconnected. Contact customer service at 1-800-922-0204.

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7. My phone hasn't been ringing lately.
Call Forwarding may still be on. If your phone hasn't been ringing lately, verify that you have deactivated call forwarding. Another suggestion is to verify that the ringer is on and that you can hear your ring.

Test to ensure that your phone is receiving a signal. To do this try these steps: