• Do not cancel service with your old provider before requesting to port in to Verizon Wireless  cancelled numbers are not eligible to be ported.
• Contact your Verizon Wireless Account Manager for port requests over 25 lines or VIP port requests.
• Have your old service provider information available to ensure accuracy in the data relayed to Verizon Wireless (i.e. copy of old service provider current bill, passwords).
• Submit a request to OSP to remove all number blocks and passwords at both the account level and the line level. Request a confirmation number if applicable.
• Communicate within your company that only authorized personnel are able to make changes to your company’s accounts, including porting.  

• Portability Confirmation
  Carriers can port numbers only if both carriers provide service in the local area with which the phone number is associated.
• Activation Notes
  Old handset will continue to allow incoming & outgoing calls until the port is complete and *228 is successful  Billing account will be active with VZW at the time the phone is shipped
  Will be in dual billing mode (may receive invoice from both carriers for same number) until *228 is completed  Will not be able to receive calls, including return calls from 911, on your VZW phone until the port is completed
• Dial *228 + Send
  Once you receive your Verizon Wireless handset  dial *228 Send to complete the porting activation process.
  Your old equipment and service will automatically disconnect with Old Service Provider once *228 is successful
  Will have ability to make calls from new VZW phone once *228 is successful

1. Request
Is this number eligible to port?
Is it an active service?

2. Validate
Mobile Number
Zip Code
Billing / Company Name
Federal Tax ID or Old Service Provider
Account Number
Password (if applicable)

3. Order Submitted
Phone shipped

4. Disconnect
After receipt of new phone, end user dials *228 + Send. This triggers disconnect with old service provider.

5. Activation
Industry broadcast message occurs to all carriers. New service with Verizon Wireless begins.

• Single Line
  24 to 48 hours.
  Note: Maximum number of lines able to port in 1 day = 100.
• Multiple Line
  Up to several days
  Note: Multiple service provider coordination, high volume of lines, multiple geographic locations.
• Wireline
  Up to 10 days
  Note: All timing is estimated and could take longer than indicated.