Government

Field Force Manager

Overview Advantages Customers Solutions Services Support

Your agency’s mission can take your field talent almost anywhere. They may need to take costly or difficult-to-replace assets with them, like specialized equipment. Their tasks can change as well, so you need to send them new orders or get up-to-date status information on the task at hand.

Verizon Wireless makes it easy to effortlessly orchestrate all this activity from one place, with one system, on one bill. Our Field Force Manager is a turnkey wireless-solution that lets you see and control all your mobile workers, so you can reduce operating costs, increase worker productivity, and streamline business processes.

Use it to keep track of all these valuable assets while they’re on the move – and send them new or updated tasks while they’re on the job. Dispatch a request to the team member nearest your point of need. Electronically enter timecard information in the field, and eliminate stacks of forms and hours spent on paperwork. Provide dashboard visibility into your field team’s productivity, to help meet today’s requirements for greater transparency and accountability.

How Field Force Manager works

Field Force Manager combines a powerful Web-based host application with a compact handset client application, and is based around three modules:

• Location and Tracking uses detailed mapping to show the location and history of field workers; provide location information when users clock in and out; show where they are when they accept and complete tasks; create an audit trail to validate job information; and generate turn-by-turn driving directions. Provides the safety of alerting when a mobile worker enters, leaves or remains within a defined boundary.
• Electronic Timecard gives field staff an automated way to capture their time, and IT a means for exporting time information into popular payroll systems.
• Job Dispatch provides an automated way to manage service requests, dispatch field personnel, and track job progress through completion.

Field Force Manager uses the Global Positioning System (GPS) receivers already built into your user’s handsets, as well as our Verizon Wireless network, to determine the location of each field asset. By default, the handset application collects these GPS points every two minutes while it’s logged in, as well as when a user performs a Timesheet or Job action. It sends this information to the Field Force Manager web portal every 28 minutes, giving you a nearly-real-time picture of your field assets’ status. (You can modify these settings anytime using the host application’s Set Up Wizard.)

Easy at every turn

Both the host and client applications are easy to set up and use. Once the host application is loaded and configured, individual users can download and activate the handheld client application using the Get It Now feature on your Verizon Wireless phone.

It’s easy to learn; training classes are available 24/7, just a click away on the host application’s web portal. Getting forms to complete or jobs to fulfill is just as easy; once you create and post a form or job on the host web portal, individual users can just press * to download the form.

Tailored to your needs

Each agency’s field force management needs are unique – so we offer Field Force Manager in three different configurations to suit your mission:

• Limited provides management of your workforce while in the field. It includes detailed current and past travel information, and is an affordable solution for those with limited mobile resource management needs.
• Basic not only enables you to see where your workers are in the field, but it also allows you to dispatch jobs, send messages and provide text-based driving directions, and collect timecard and job information from employees.
• Premium takes mobile workforce management to the next level, adding job and workflow management features so you know when mobile workers are ready for their next assignment. It also offers audible and map-enabled driving directions.

Built to work with your agency’s workhorses

Field Force Manager runs on many of our most popular devices; check your online portal for the latest lineup.

To learn more, contact a Government Account Manager or call (800) 293-3048 for a consultation.

My Government Account

Employee Discounts