How to Use Guide: 4G LTE™ Activation

Overview

Note: Your company’s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. For a list of devices that your company has approved for purchase, please see the Device Catalog. To access the Device Catalog, go to the Orders page and click Device Catalog in the Lines & Services section.

With the introduction of 4G Long Term Evolution (LTE) service, Verizon Wireless now requires the activation of a SIM card. SIM card activation applies only to 4G devices. The equipment activation process has changed to support new 4G LTE SIM card activations.

General Information

User Role Access

The following user roles have access to activate a 4G device:

Primary Contact
Administrator
Analyst
Buy
Maintain
Maintain & Pay

How To's

Activate a new 4G device and order a Verizon Wireless SIM

If you have a 4G LTE device but do not have a Verizon Wireless-certified SIM card for the device, you will need to order one.

To activate a new 4G device and order a SIM card:

Hover your mouse over the “Account Maintenance” tab and select “Lines and Services.”

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On the Wireless Numbers page, locate the wireless number you want to activate. From the dropdown menu, select “Activate Equipment,” and click the “Continue” button.

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Note: You may also begin the Activate a Device process from the Wireless Number Center. For the wireless number you want to activate, click on the “Update” link next to Device ID.

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For the Reason for Device Change, select “Other” from the dropdown menu, enter the New Device ID for your new 4G LTE device (see the instructions below for help locating this ID), then click the “Continue” button.

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Select “Purchase New SIM,” and click the “Continue” button.

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Select your desired SIM Card, and click the “Select SIM Card and Continue” button.

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If you are on a current, 4G-eligible price plan, please skip to step 9. If you are not on a current, 4G-eligible price plan, you will be required to change your price plan.

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Select your desired price plan, then click the “Select Plan & Continue” button.

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Select your desired feature(s), if applicable, then click the “Select Features & Continue” button.

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Review your Plan & Feature selections, enter your Requestor Email Address and Requestor Phone Number, and click the “Submit” button to begin the checkout process.

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